In light of this, you might desire to obtain a compatible operating system to take your LockDown Browser-required exams. Be aware that Microsoft indicates that once disabled, "S" mode can never be re-enabled on the device. If you are running "S Mode," be aware that it is not a compatible operating system for LockDown Browser.Īlthough we cannot provide specifics on how to disable "S" mode, the below link to the Microsoft FAQ indicates it is possible. Respondus LockDown Browser is an online proctoring software that is used in the education field to monitor students while they take tests. In some cases, a computer running Windows "S" mode can also produce this same error message. Then, on the page that appears, change the setting titled "choose where to get apps" to a value of "anywhere." After doing this, attempt to install LockDown Browser again. Windows Settings > Apps > Apps and features > Choose Where to get apps. You can also access this setting directly on your computer by navigating to: Click the link provided in the message, which reads "change my app recommendation settings." Since LockDown Browser isn't available in that store, you'll need to change the security setting. Doing this will impact all client browsers, not just Internet Explorer.Īfter resetting the internet options, restart your computer and try to access your exam again.Ĭ) Ensure that you have the correct time and time zone set for your computer.If you see the below message appear when trying to install LockDown Browser, this means your computer's security settings only permit you to install applications that are available via Microsoft's app store. In the window that opens, select "Delete Personal Settings" and then click on the Reset button. On the Advanced tab, click "Reset" located under the header "Reset Internet Explorer Settings". On the "Security" tab, ensure that your settings are not higher than "Medium". For Windows users, go to control panel and select "Network and Internet." Once there, click on "Internet Options". Bypassing the router and plugging straight into the modem may help.ī) If the error persists, reset your computer's internet options. Keep in mind that the block could be in the router itself. To install/download LockDown Browser Click here. Introduction to Respondus LockDown Browser for Students. If the problem persists, try using the computer on a different network, or using a different computer on your main network. Respondus LockDown Browser should only be used for taking Blackboard tests. Temporarily relax all anti-virus and firewall software on the computer and try the exam again. Please do the following steps one at a time and afterwards verify if the problem persists.Ī) Your computer, ISP, or network might be blocking access to the Respondus servers. In most cases, the problematic settings are on the computer itself. It's important for you to access the exam by first navigating to the course and then going to the appropriate test area or content area.Ģ) If you are sure that you are accessing the quiz following the instructions in step #1 above, the problem could be caused by security settings on your computer, ISP, or network. If the instructor does the above steps, but the error persists for you, the following are potential causes for the error:ġ) The error is often caused by accessing the exam through a "reminder" entry in a toolbar or calendar. It's also possible that the instructor will see an error displayed for your exam once they open the Dashboard, and if so, they should click on the "Fix it" button to correct the error. Once the instructor opens the LockDown Browser Dashboard for the course, the problem will typically be resolved. It can also be caused if the quiz you are trying to take has been migrated into your course from an older one. The error is often caused if the course is a copy of another course, and the instructor has not yet opened the LockDown Browser Dashboard for the copy. The first thing to do is to ask your instructor to "open the LockDown Browser Dashboard for the course". The above errors indicate that LockDown Browser cannot retrieve the necessary settings in order for you to begin your exam.
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